Theme Parks
Read the following brief articles and respond to the questions below.
Theme parks Aiming to Eliminate Waiting in Lines (Links to an external site.) (Boston Globe)
Disney FastPass (Links to an external site.) (NASDAQ)
Disney FastPass Use up 40% (Links to an external site.) (Orlando Sentinel)
Is Six Flags FlashPass Worth the Cost? (Links to an external site.) (Trip Savvy)
You Can Skip the Lines… (Links to an external site.) (NY Times)
I want you to discuss how these amusement parks manage customer waiting…
- Do you like the use of FastPass/FlashPass? Is it fair? Have you or would you be willing to pay for it?
- What are your thoughts on the new waiting system at Universal Orlando Race through NY?
- Do you have other recommendations for improving the queuing systems at amusement parks?
- Do you have unique suggestions on how to improve the queuing system in other retail / service / entertainment organizations?
