ENSURE IT MEETS THE RUBRIC CRITERIA 100%. If it doesn’t full meet it, a high rating will not be earned.

Evaluate service provider and customer experiences for a selected business.

Research the type(s) of service, type(s) of customers, use of technology, organizational structure, and delivery processes for the business.

Review Rubric

Select one area of opportunity and develop a 700- to 1,050-word service management improvement plan that includes the following:

  • A description of the company and what your research indicated for various areas of opportunity. Describe at least 2 areas of opportunities.
  • Address one opportunity. Why did you chose that one over the other areas that could have been improved upon?
  • An analysis of potential solutions to address service management needs. Be sure you analyze the situation with process improvement techniques and do not jump to a conclusion.
  • A comparison of the business with other businesses in the same sector that outlines competitive advantages in the area of opportunity as a result of implementing this solution.

Use process improvement techniques that are relevant to the industry of concern and the area/service that you are trying to improve.

Format your paper according to APA guidelines.

Use at least 2 academic references.

Compare your submission to the Rubric before submitting.