Service Factor Improvement

You have just been hired as the director of service for the XYZ Hotel. Your primary objective is to address current areas of opportunity in the services that exist within the company. You have determined the first area that needs improvement is the arrival process for the guests.

Create 2-3 Power Point slides with speaker notes for the following:

What approach to training will you take in order to provide the service while keeping costs low? What other methods will you use to control costs throughout the hotel?