Resource: Performance Improvement Plan Guest Reviews

Review Rubric

Evaluate the three examples of guest feedback in the Performance Improvement Plan Guest Reviews document.

Identify 3 to 5 common trends (positive or negative) as seen in the feedback. Be sure to include these trends in your plan, but choose only one to create the plan on. (Note: the grading guide references trends from the region. These comments were pulled from a specific region and not the entire country. Look for trends within the comments that are given.)

Select one area of opportunity and develop a 700- to 1,050-word performance improvement plan to address the issue.

Use the “who, what, when, where, why, and how” approach to develop your plan.

Use process improvement techniques that are relevant to the industry of concern and the item you are trying to enhance.

Besides the Performance Improvement Plan, Respond to one of the comments as if you are a manager at the hotel, addressing the concerns or positive feedback.

You may submit 2 documents (the Improvment Plan and the Customer Response) or combine these 2 into one document.

Format your paper according to APA guidelines.

Compare your submission to the Rubric before submitting.